Frequently asked questions
Find answers to common questions about our products, services, installation process, and aftercare.
About our business
What areas do you cover?
We serve clients within a 20-mile radius of CV23, including Rugby, Coventry, Daventry, Lutterworth, Leamington Spa, Northampton, and surrounding villages. Projects outside this zone may be considered on request, subject to feasibility and scheduling.
What makes Bulldog Blinds different from other companies?
As a family-run business, we provide personal, hands-on service built on trust and care. We offer a single point of contact throughout your entire project, from initial enquiry to completion. We pride ourselves on accurate, honest advice, competitive lead times, careful removal of existing fittings, and straightforward pricing with no hidden extras.
Do you work with both residential and commercial clients?
Yes, we supply, install, and maintain blinds, shutters, awnings, and other shading solutions for both domestic and commercial clients.
Products and services
What products do you offer?
We provide a comprehensive range of made-to-measure shading solutions:
- Indoor Blinds: Roller, Roman, Venetian (wood or aluminium), Vertical, Perfect Fit, Pleated, Allusion, Day & Night, and other specialist formats
- Internal Shutters: Polysilk vinyl, real hardwood, or faux-wood composite in full-height, tier-on-tier, café, and tracked configurations
- Outdoor Shading: Retractable awnings, fixed canopies, commercial-grade parasols, pergolas, and barriers
Can your products be customised?
Absolutely. We offer extensive customisation options:
- Hundreds of fabric colours, textures, and pattern repeats
- Multiple slat widths, cassette profiles, and headrail designs
- Manual or motorised operation (battery-operated or radio controls, connectable to smart systems)
- Logo printing for commercial schemes or promotional use
Do you offer motorised options?
Yes, we expertly fit battery-operated motorised controls for seamless operation with discreet, professional finishes. Hardwired options are also available upon request, with installation to be arranged by a qualified electrician to ensure compliance with electrical standards.
Will you remove my old blinds or shutters?
Yes, we take down and responsibly dispose of existing blinds, shutters, or awnings as part of our professional service.
Process and installation
What is your process from enquiry to installation?
- Enquiry: You outline your basic requirements and preferred survey time
- Survey: We take precise measurements, present samples, discuss control options, and assess site conditions
- Quotation: We email an itemised proposal within 48 hours, detailing products, lead times, and warranty terms
- Manufacture: We oversee the building of bespoke units to order in your chosen materials, colours, and finishes
- Installation: On the agreed date, we protect your property with dust sheets, complete the installation, and remove all packaging
- Handover: We demonstrate operation, provide an invoice detailing the warranty period, and explain aftercare procedures
How do I book a survey?
You can book a free survey by contacting us through our website, by phone, or by email. We arrange appointments at convenient times, including early-evening and weekend slots.
When are survey appointments available?
We offer flexible appointment times to accommodate your schedule:
- Monday - Friday: 8am - 7pm
- Saturday: 9am - 12pm
What happens during the survey?
During the survey, we bring full sample books to your property, providing personalised guidance as you examine fabrics, finishes, and hardware under your building's own lighting conditions. We take precise measurements to ensure a perfect fit.
How long does installation take?
Installation time varies depending on the number and type of products being installed. Most residential installations are completed within a few hours. We'll provide you with a specific timeframe during the quotation process.
Warranties and aftercare
What warranties do you offer?
Each product comes with a manufacturer's warranty, with the specific period clearly detailed on your invoice to suit the product type. For any issues, you can contact us directly for prompt assistance.
What if I have an issue after installation?
If you experience any issues, simply contact us directly. We'll conduct an initial inspection to address your concerns efficiently and liaise with the manufacturer if needed to ensure seamless resolution.
What if my made-to-measure blinds don't fit properly?
As part of our service commitment, we take responsibility for ensuring your blinds fit perfectly. If there's ever a fitting issue due to our measurements or manufacturing, we'll return to correct it at no cost to you. We don't rely on vague 'tolerances' - we make it right.
How quickly do you respond to service calls?
We pride ourselves on responsive service. For urgent issues, we often respond the same day. For general enquiries and service calls, you can expect a response within 24-48 hours. Many of our testimonials mention our quick turnaround times.
What if I'm not satisfied with the installation?
Your complete satisfaction is our priority. If you're not happy with any aspect of our work, we'll return to make it right at no additional cost. We stand behind both our products and our workmanship because our reputation depends on your satisfaction.
Are you insured?
Yes, we have public liability cover in place for complete peace of mind during surveys, installations, and any follow-up visits.
Do your products comply with safety regulations?
Yes, every installation complies with UK and EU child safety regulations, including BS EN 13120 standards for corded blinds. We take safety seriously and ensure all our products meet or exceed the required standards.
Pricing and payment
How much do your products cost?
As all our products are made-to-measure, prices vary depending on size, material, and customisation options. We provide free, no-obligation quotations following an on-site survey.
Are there any hidden costs?
No, we believe in straightforward pricing with no hidden extras. Our quotation will detail all costs involved, including products, installation, and removal of existing fittings if required.
Do I need to pay a deposit?
We typically require a deposit to confirm your order, with the balance due upon completion of installation. Payment can be made by cash, bank transfer, or card payments (3% fee applies). The specific payment schedule will be detailed in your quotation.
Meet Mini: the face behind Bulldog Blinds
Ever wondered why we're called Bulldog Blinds and Shutters? Meet Mini, our adorable bulldog mascot and a cherished member of our family business!
While she may not help with measurements or installations (her paws aren't quite steady enough), Mini embodies everything our business stands for: loyalty, friendliness, and a touch of British charm.
As a true family business, Mini is there for many of our behind-the-scenes moments—from paperwork sessions (where she excels at napping nearby) to greeting family members when they return from installations. She's our unofficial quality control expert, ensuring we maintain that warm, personal touch that sets us apart.
So when you see our bulldog logo, you now know there's a real-life Mini behind it—a reminder that when you choose Bulldog Blinds and Shutters, you're not just getting window coverings; you're being welcomed into our extended family.
Didn't find what you're looking for?
If you have other questions or need more information, please don't hesitate to contact us. We're here to help!